Cart 0

Returns and refunds policy

Returns and refunds policy for Life Story

Faulty Goods

Our policy lasts 30 days for faulty goods. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange for faulty goods.

Goods not meeting expectations

If however your purchase does not meet your expectations simply return it to us unused and in its original condition and packaging, including any labels which must remain attached, within 14 days of receipt. Please note that the conditions 'unused and in its original packaging, with labels attached' is a requirement of our returns policy, we will not accept returns that are returned in any other condition. We will then either exchange it or offer you a refund, whichever you prefer.

The cost of returning any item is at the Customer's own expense. The only exception to this is if the item is faulty or was sent by us in error.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging for resale, which must not be used as the outer packaging for your mailing purposes.

Several types of goods are exempt from being returned.:

  • Magazines
  • Earrings (pierced ears)
  • Gift cards

Returns must be notified to us in advance via email, with the explanation of the reason for the return. Do not send goods without our prior knowledge.To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)

Book with obvious signs of use

Any item not in its original condition, is damaged or missing parts for reasons not due to our error

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at hello@lifestoryshop.com.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@lifestoryshop.com and then send your item to: 53 London Street Edinburgh, EH3 6LX.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and s/he will find out about your return.

Shipping

To return your product, you should mail your product to: 53 London Street, Edinburgh, EH3 6LX

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

It is important that you return all parts of the item and all packaging, which must be intact and in re-saleable condition. Do not use the product packaging as the outer packaging and this will render it damaged and unsuitable for resale.

We always recommend you obtain proof of purchase and we do not take any responsibility for the item while it is in transit. We cannot guarantee that we will receive your returned item.

If you are shipping a high value item, you should consider using a trackable shipping service or purchasing shipping insurance.

Please note that this Returns and Refund policy does not affect your statutory rights for returned goods under the EU Distance Selling Directive.

For further details of your rights please visit the EU Distance Selling Directive.