The Kinfolk Garden | Book | by John Burns
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Delivery & Shipping
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We know from experience that it can be difficult to get every present right. Our 60 Day Returns Policy helps ensure that you can return/exchange items if necessary with plenty of time to spare.
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Delivery information - FAQs
How long will my delivery take?
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What is my delivery cost:
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Refunds & Returns Policy
60 Day Returns Policy
We know you are leading a busy life and how fast the time can go, and so we have extended our standard returns policy from 14 days to a generous 60 days.
If your purchase does not meet your expectations simply return it to us unused and in its original condition and packaging, including any labels which must remain attached, within 60 days of receipt.
Please note that the conditions 'unused and in its original packaging, with labels attached' is a requirement of our returns policy, we will not accept returns that are returned in any other condition. We will then either exchange it or offer you a refund, whichever you prefer.
The cost of returning any item is at the Customer's own expense. The only exception to this is if the item is faulty or was sent by us in error.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging for resale, which must not be used as the outer packaging for your mailing purposes.
Several types of goods are exempt from being returned:
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- Gift cards
- Custom or made-to-order items
In all cases (apart from faulty or damaged goods) if a free shipping offer was availed of for the initial purchase we cannot ship the exchange for free as well. We will charge you for the full shipping price and will contact you about that to arrange payment.
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There are certain situations where only partial refunds are granted (if applicable)
1. Book with obvious signs of use
2. Any item not in its original condition, is damaged or missing parts or packaging for reasons not due to our error
Receiving Your Refund
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.
Late or Missing Refunds
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If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
If you need to exchange your purchase for the an alternative item or variant, first send us an email at email@example.com and then send your item to:
53 London Street
In all cases apart from defective or damaged goods, if a free shipping offer was used for the initial purchase we cannot ship the exchange for free as well. We will charge you for the full shipping price and will contact you about that to arrange payment.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and s/he will find out about your return.
To return your product, you should mail your product to:
53 London Street
You will be responsible for paying for your own shipping costs for returning your item.
Note that shipping costs that you may have paid when purchasing your items are non-refundable. If you receive a refund, the cost of that shipping will be deducted from your refund.
It is important that you return all parts of the item and all packaging, which must be intact and in re-saleable condition. Do not use the product packaging as the outer packaging and this will render it damaged and unsuitable for resale.
We always recommend you obtain proof of purchase and we do not take any responsibility for the item while it is in transit. We cannot guarantee that we will receive your returned item.
If you are shipping a high value item, you should consider using a trackable shipping service or purchasing shipping insurance.
Our faulty goods policy lasts 60 days. Please contact us via email with details of the fault (you might find that a photograph or short video clip is the best way to demonstrate it) within 60 days.
If 60 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange for faulty goods. Note that some of our products are an exception to this and offer a 2-10 year policy e.g. Secrid wallets, Rains backpacks, selected furniture and more, please contact us for specifics.
Please note that this Returns and Refund policy does not affect your statutory rights for returned goods under the EU Distance Selling Directive.
For further details of your rights please visit the EU Distance Selling Directive.
The Kinfolk team turns its eye to outdoor spaces and the many ways they enhance our lives and help us foster community. With a focus on spaces that bring the outdoors in and the indoors out and people who have found ways to expertly incorporate the natural world into their lives, the book explores the garden as a place for work, play, entertaining, and inspiration.
Featuring 30 homeowners and their spaces in locations around the globe, The Kinfolk Garden offers an easy approach to bringing nature home.
- Hardcover with dust jacket, 368 uncoated pages.
- Author: Burns, John
- Illustrated: Colour photos
- Pages: 368
- Dimensions: 279x203mm
- Published by Artisan Books