The Red Thread: Nordic Design | Book | Phaidon
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Delivery & Shipping
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We know from experience that it can be difficult to get every present right. Our 60 Day Returns Policy helps ensure that you can return/exchange items if necessary with plenty of time to spare.
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Delivery information - FAQs
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Refunds & Returns Policy
60 Day Returns Policy
We know you are leading a busy life and how fast the time can go, and so we have extended our standard returns policy from 14 days to a generous 60 days.
If your purchase does not meet your expectations simply return it to us unused and in its original condition and packaging, including any labels which must remain attached, within 60 days of receipt.
Please note that the conditions 'unused and in its original packaging, with labels attached' is a requirement of our returns policy, we will not accept returns that are returned in any other condition. We will then either exchange it or offer you a refund, whichever you prefer.
The cost of returning any item is at the Customer's own expense. The only exception to this is if the item is faulty or was sent by us in error.
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Several types of goods are exempt from being returned:
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There are certain situations where only partial refunds are granted (if applicable)
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2. Any item not in its original condition, is damaged or missing parts or packaging for reasons not due to our error
Receiving Your Refund
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Late or Missing Refunds
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If you need to exchange your purchase for the an alternative item or variant, first send us an email at firstname.lastname@example.org and then send your item to:
53 London Street
In all cases apart from defective or damaged goods, if a free shipping offer was used for the initial purchase we cannot ship the exchange for free as well. We will charge you for the full shipping price and will contact you about that to arrange payment.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
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To return your product, you should mail your product to:
53 London Street
You will be responsible for paying for your own shipping costs for returning your item.
Note that shipping costs that you may have paid when purchasing your items are non-refundable. If you receive a refund, the cost of that shipping will be deducted from your refund.
It is important that you return all parts of the item and all packaging, which must be intact and in re-saleable condition. Do not use the product packaging as the outer packaging and this will render it damaged and unsuitable for resale.
We always recommend you obtain proof of purchase and we do not take any responsibility for the item while it is in transit. We cannot guarantee that we will receive your returned item.
If you are shipping a high value item, you should consider using a trackable shipping service or purchasing shipping insurance.
Our faulty goods policy lasts 60 days. Please contact us via email with details of the fault (you might find that a photograph or short video clip is the best way to demonstrate it) within 60 days.
If 60 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange for faulty goods. Note that some of our products are an exception to this and offer a 2-10 year policy e.g. Secrid wallets, Rains backpacks, selected furniture and more, please contact us for specifics.
Please note that this Returns and Refund policy does not affect your statutory rights for returned goods under the EU Distance Selling Directive.
For further details of your rights please visit the EU Distance Selling Directive.
From literature to food, lifestyle to fashion, cinema to architecture, Nordic influence is evident throughout contemporary culture. The Red Thread: Nordic Design celebrates this deep-rooted aesthetic, showcasing the diversity of design from Scandinavia and Finland via more than 200 objects - from everyday items to exquisitely produced decorative glassware, and from traditional handmade textiles to mass-produced products found in homes across the globe. The title is taken from a metaphor, common in the Nordic countries, of a shared and highlighted characteristic (like a long connecting thread in woven material), that runs through and connects themes, ideas, stories, and, in this case, design.
- Author: Phaidon
- Publisher: Phaidon Press
- Format: Hardback
- Publication Date: 15/05/2017
- ISBN: 9780714873473
- B-Code: B031024
- Illustrated: Colour images
- Pages: 288
- Dimensions: 270x205mm