Frequently Asked Questions
gift wrap and messages
Yes, we offer gift wrapping for a range of products. When selecting the product, tick the gift wrap option before adding to your basket.
Yes, if you've selected our gift wrapping service you can add a note to the recipient when you click the option.
You can select our gift wrapping service by ticking the box.
You can even choose your own Christmas or greetings card from our lovely selection and we will write your note on your chosen card for you.
(If you've not selected gift wrapping or a card you can still add a note in the cart and we will handwrite this for you on our comp clip and pop it into the order.)
Yes, Gift Vouchers are a great way to give someone a Christmas Gift from Lifestory. Our vouchers work both in store and online for maximum convenience. They last for 12 months from date of purchase.
How it works:
1. Choose one gift voucher or combine to make the amount you desire e.g. £50 + £20 = £70
2. The gift vouchers will be delivered by email immediately and have a 12 month lifetime
3. The gift voucher is a 12 digit code which can be redeemed online/in-store
4. If you don't see your gift voucher email within 5 minutes please check your junk mail as it may have gone in there
Returns and refunds
We have a 60 day policy for your convenience. Our full returns and refunds policy can be found at this link : Refund and Returns Policy
Shipping and delivery
For mainland UK deliveries to arrive before Christmas, online orders must be placed before noon on the 19th December. For the islands and NI, the deadline is 15th December.
Lifestory is open 7 days all year round and at these times over the festive period:
We are open on Christmas Eve from 9-3
We are closed on 25th and 26th Dec and on 01 and 02 January
Full contact, location and opening hours can be found here : Shop location and opening hours