Shipping policy

Delivery & Shipping Policy

Orders placed before 12 noon (GMT) will be shipped the same day, or next working day if you place your order after 12 noon or at the weekend. 

Orders are shipped using Royal Mail Tracked (choose Standard or Faster Shipping options at checkout). Sometimes we use an alternative courier for larger parcels or remote addresses.

• UK delivery is free over £59 using our standard service. Upgrade at checkout if you need it faster. 
• Standard delivery is £3.95 and typically takes 2-4 working days to most UK postcodes (Royal Mail 48). If you order by 12 noon we dispatch same working day. 
• Choose FASTER shipping option, 1-2 working days, if you need it quickly (Royal Mail 24)

We pack orders on receipt, and dispatch every working day. 

If you live outside of mainland UK we will contact you to pay the additional cost of shipping. Please note any customs charges are the responsibility of the customer.

Oversized or heavy orders will require a specialist service and so will take a couple of extra days for delivery. 

We know from experience that it can be difficult to get every present right. Our 60 Day Returns Policy helps ensure that you can return/exchange items if necessary with plenty of time to spare.

Delivery information - FAQs

How long will my delivery take?

• Standard delivery is 2-4 working days to most UK postcodes. If you order by 12 noon we dispatch same day. For non-UK see below. 
• Choose FASTER shipping option, 1-2 working days, if you need it quickly (Royal Mail 24)
• We offer FREE tracked UK delivery to most postcodes on all orders over £59 
• Oversized and/or heavy items may take a little longer as we need to use a specialist courier, we will email you directly if this is the case (check your junk)

Will I get a tracking link?

• Yes. This is sent automatically for every order and if you don't see it, please check your junk mail.
• Normally you'll get a message to advise you of your 4 hour delivery slot on the day itself however this is managed by the courier and not by Lifestory so we can't intercept or resend those updates

What is my delivery cost?:

• Delivery is FREE - for all orders over £59
• Choose £3.95 Royal Mail Standard 48 or £5.95 Royal Mail Faster 24 - orders under £59
  
• Click & Collect is FREE - no deadline for picking up

Do you ship outside of the UK?

• Yes, we ship to USA, Canada, Australia direct from our website. You will find shipping options in the cart. 
• For EU, please send us an email with a list of what you want to order and we will reply quickly with the delivery cost.

We pride ourselves on an extremely fast and efficient dispatch, easily competing with the big guys on speed and reliability!

The shipping options are displayed once you put your postal address in at checkout. 

If you have any questions about delivery, or would like us to ship to you but your country is not listed at the checkout, we would love to hear from you