Shipping policy

Delivery & Shipping Policy

Orders placed before 12 noon (GMT) will be shipped the same day, or next working day if you place your order after 12 noon or at the weekend. 

Orders are shipped using Royal Mail Tracked or alternative Courier Services to mainland UK. 

UK delivery is free over £59 and we have £3.95/£5.95 options for any orders under that, depending how fast you need it. 

If you live outside of mainland UK we will contact you to pay the additional cost of shipping. Please note any customs charges are the responsibility of the customer.

Oversized or heavy orders will require a specialist service and so will take a couple of extra days for delivery. 

We know from experience that it can be difficult to get every present right. Our 60 Day Returns Policy helps ensure that you can return/exchange items if necessary with plenty of time to spare.

Delivery information - FAQs

How long will my delivery take?

• Standard delivery is 2-4 days to most UK postcodes. If you order by 12 noon we dispatch same day. For non-UK see below. 
• Choose our FASTER shipping option if you need it quickly (Royal Mail 24)
• We offer FREE tracked UK delivery to most postcodes on all orders over £59 and if your order is under £59 you have 2 tiers of shipping to choose from, see below
• Oversized and/or heavy items may take a little longer as we need to use a specialist courier, we will email you directly if this is the case (check your junk)

Will I get a tracking link?

• Yes. This is sent automatically for every order and if you don't see it, please check your junk mail.
• We use Royal Mail or DPD / other courier tracked services. Normally you'll get a message to advise you of your one hour slot for delivery on the day itself however this is managed by the courier and not by Lifestory so we can't intercept or resend those updates

What is my delivery cost?:

• Delivery is FREE - for all orders over £59
• Choose £3.95 Royal Mail 48 or £5.95 Royal Mail 24 - orders under £59
  
• Click & Collect is FREE - no deadline for picking up

Do you ship outside of the UK?

• Yes, we ship to USA, Canada, Australia direct from our website. You will find shipping options in the cart. 
• For EU, please send us an email with a list of what you want to order and we will reply quickly with the delivery cost.

We pride ourselves on an extremely fast and efficient delivery service, easily competing with the big guys on speed and reliability!

The shipping options are displayed once you put your postal address in at checkout. 

If you have any questions about delivery, or would like us to ship to you but your country is not listed at the checkout, we would love to hear from you