Christmas shopping Frequently Asked Questions
gift wrap and messages
Yes, we offer gift wrapping for a range of products. When selecting the product, tick the gift wrap option before adding to your basket.
Yes, if you've selected our gift wrapping service you can add a note to the recipient when you click the option.
You can select our gift wrapping service by ticking the box.
You can even choose your own Christmas or greetings card from our lovely selection and we will write your note on your chosen card for you.
Yes, Gift Vouchers are a great way to give someone a Christmas Gift from Lifestory. Our vouchers work both in store and online for maximum convenience. They last for 12 months from date of purchase.
How it works:
1. Choose one gift voucher or combine to make the amount you desire e.g. £50 + £20 = £70
2. The gift vouchers will be delivered by email immediately and have a 12 month lifetime
3. The gift voucher is a 12 digit code which can be redeemed online/in-store
4. If you don't see your gift voucher email within 5 minutes please check your junk mail as it may have gone in there
returns and refunds
We have a 60 day policy for your convenience. Our full returns and refunds policy can be found at this link : Refund and Returns Policy
Shipping and delivery
For mainland UK deliveries to arrive before Christmas, online orders must be placed before noon on the 19th December. For the islands and NI, the deadline is 15th December.
Lifestory is open 7 days all year round and at these times over the festive period:
Monday 18th December : 10.30am - 6.00pm
Tuesday 19th December : 10.30am - 6.00pm
Wednesday 20th December : 9.00am - 7.00pm
Thursday 21st December : 9.00am - 7.00pm
Friday 22nd December : 9.00am - 7.00pm
Saturday 23rd December : 9.00am - 7.00pm
Christmas Eve : 9.00am - 3.00pm
Closed 25th, 26th December, re-opening 27th December at 10:30am
Full contact, location and opening hours can be found here : Shop location and opening hours