Check Bath Towel | Matcha | by HAY

We pride ourselves on an extremely fast and efficient delivery service, easily competing with the big guys on speed and reliability!

Delivery FAQs

What is my delivery cost in the UK:

• FREE - for orders over £59
• £3.95 - for orders under £59
• £8.50 - weekend delivery option for life's emergencies (order by 11am Friday)
• Click & Collect is FREE

How long will my delivery take?

• 1-2 days to most UK postcodes. If you order by 12 noon it's typically next working day delivery, orders received after 12 noon will be 2 days
• Note we offer FREE tracked UK delivery to most postcodes (via safe & efficient DPD Local) on all orders over £59

Will I get a tracking link?

• Yes. We use DPD Local which is a fully tracked service. You'll get a message to advise you of your one hour slot for delivery on the day itself and you get in-flight options to manage your delivery e.g. leave with neighbour etc.

More shipping information:

If you live outside of mainland UK we will contact you to pay the additional cost of shipping. Please note any customs charges are the responsibility of the customer.

Our 60 Day Returns Policy helps ensure that you can return/exchange items if necessary with plenty of time to spare.

If you have any questions about delivery, or would like us to ship to you but your country is not listed at the checkout, we would love to hear from you

60 Day Refunds & Returns Policy

We know you are leading a busy life and how fast the time can go, and so we have extended the standard returns policy from 14 days to a generous 60 days.

If your purchase does not meet your expectations simply return it to us unused and in its original condition and packaging, including any labels which must remain attached, within 60 days of receipt.

Please note that the conditions 'unused and in its original packaging, with labels attached' is a requirement of our returns policy, we will not accept returns that are returned in any other condition. We will then either exchange it or offer you a refund, whichever you prefer.

The cost of returning any item is at the Customer's own expense. The only exception to this is if the item is faulty or was sent by us in error.

Read in full our simple refunds and returns policy