Incense Sticks | Sandalwood | by Earl of East

Delivery & Shipping

We pack and ship orders daily. All orders placed before Midday (GMT) will be shipped the same day, or next working day if you place your order at the weekend.

Our UK orders are shipped using DPD's Tracked Next Working Day Service. Orders below 1kg may be shipped with Royal Mail Tracked.

UK delivery is free for orders over £59 and just £3.95 for any orders under that - and for life's little emergencies we offer UK Saturday delivery for £8.50 (order before 11am Friday).

If you live outside of mainland UK we will contact you to pay the additional cost of shipping. Please note any customs charges are the responsibility of the customer.

We know from experience that it can be difficult to get every present right. Our 60 Day Returns Policy helps ensure that you can return/exchange items if necessary with plenty of time to spare.

If you have any questions about delivery, or would like us to ship to you but your country is not listed at the checkout, we would love to hear from you

Delivery information - FAQs

How long will my delivery take?

• 1-2 days to most UK postcodes. If you order by 12 noon it's typically next working day delivery, orders received after 12 noon will be 2 days
• Note we offer FREE tracked UK delivery to most postcodes (via safe & efficient DPD Local) on all orders over £59

Will I get a tracking link?

• Yes. We use DPD Local which is a fully tracked service. You'll get a message to advise you of your one hour slot for delivery on the day itself and you get in-flight options to manage your delivery e.g. leave with neighbour etc.

What is my delivery cost:

• FREE - for all orders over £59
• £3.95 - orders under £59
• £8.50 - weekend delivery option for life's emergencies (order by 11am Friday)
• Click & Collect is FREE

We pride ourselves on an extremely fast and efficient delivery service, easily competing with the big guys on speed and reliability!

60 Day Refunds & Returns Policy

We know you are leading a busy life and how fast the time can go, and so we have extended the standard returns policy from 14 days to a generous 60 days.

If your purchase does not meet your expectations simply return it to us unused and in its original condition and packaging, including any labels which must remain attached, within 60 days of receipt.

Please note that the conditions 'unused and in its original packaging, with labels attached' is a requirement of our returns policy, we will not accept returns that are returned in any other condition. We will then either exchange it or offer you a refund, whichever you prefer.

The cost of returning any item is at the Customer's own expense. The only exception to this is if the item is faulty or was sent by us in error.

Read in full our simple refunds and returns policy