Japanese Incense Sticks | Onsen - Japanese Hot Springs | by Earl of East
Onsen is one of Earl of East's most popular home scents, and now here it is as incense sticks. An uplifting blend of peppermint, eucalyptus and mandarin, Onsen is inspired by the hot springs of Japan.
Onsen (温泉) is the Japanese name for a hot spring; the term also extends to cover the bathing facilities and traditional inns frequently situated around a hot spring. As a volcanically active country, Japan has thousands of them scattered throughout all of its major islands.
This fresh and clean scent alludes to the calming a rejuvenating qualities of Japanese bathing, and using this essential oil leaves you feeling relaxed and zen.
Details
- 1 Pack include approx 55 sticks
- Burn time approx 30 mins per stick
- Materials: 100% cedarwood charcoal and Earl of East's signature Onsen oil blend
- Made in Japan
Pickup available at Lifestory
Usually ready in 2 hours
Japanese Incense Sticks | Onsen - Japanese Hot Springs | by Earl of East
Lifestory
53 London Street
Edinburgh EH3 6LX
United Kingdom
Rated Excellent in Online Reviews 
TRUSTED FOR 10+ YEARS.
Delivery Prices:
- FREE 1-2 Day Delivery for all orders over £59
- FREE Click & Collect from the Edinburgh store
- £3.95 Standard Shipping (Royal Mail 48hr)
- £5.95 Faster Shipping (Royal Mail 24)
Delivery Times:
We pack and ship orders daily. All orders placed before Midday (GMT) will be shipped the same day, or next working day if you place your order at the weekend.
For full details and FAQ see our Delivery & Shipping page
We have extended the standard returns policy from 14 days to a generous 60 days.
If your purchase does not meet your expectations simply let us know, and then return it to us unused and in its original condition and packaging, including any labels which must remain attached, within 60 days of receipt.
Please note that the conditions 'unused and in its original packaging, with labels attached' is a requirement of our returns policy, we will not accept returns that are returned in any other condition. We will then either exchange it or offer you a refund, whichever you prefer.
The cost of returning any item is at the Customer's own expense. The only exception to this is if the item is faulty or was sent by us in error.
For full details of how to complete a return or exchange, including exemptions, gifts and faulty or damaged goods please review the full Refund Policy.
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Frequently Asked Questions
Delivery and Packaging
We pack and ship orders daily. All orders placed before Midday (GMT) will be shipped the same day on a next day service, or next working day if you place your order at the weekend.
For full details and FAQ see our Delivery & Shipping page
Yes, absolutely. At checkout you can choose the FREE option to click and collect from our physical shop in Edinburgh. Our address is Lifestory, 53 London Street, Edinburgh, EH3 6LX.
All orders are picked and carefully packed with a personal note from our Edinburgh store. We pride ourselves on recycling packaging and ensuring that even the most fragile pieces arrive safely and undamaged.
Read our Judge.me reviews here and our older Trustpilot reviews here to see what our customers say about our packing.
EMAIL SIGN UP DISCOUNT
We offer customers the chance to sign up to our newsletter to hear about offers, special events and exclusives, for which we give you a discount off your first online order. There are some exclusions to this discount code, like Gift Vouchers, Sale items and some small brands e.g. Borja Moronta, Rosie Gore and others (see FAQ).
If you signed up after your first order, or forgot to input the code at the checkout, you can use it on your next one.
The discount needs to be used when the order is being placed online by the customer. It is not possible to use the discount for an in-store purchase (it can be used for click and collect) and the discount cannot be applied retrospectively to an order already placed.
The email containing your code is sent within moments of you signing up, so please check your junk folder if it isn’t in your inbox because sometimes they go there. Please remember to add us to your safe list so you can hear from us in the future.
The code is active and working. Please note some exclusions apply and are not discountable. These include Gift Vouchers, Sale Items (already discounted) and items from the following small makers: Borja Moronta, Hannah Bourn Jewellery, Aku Ceramics, Blanc Ceramics, Emporium Julium, Sophia McEvoy Ceramics, Rosie Gore. All other items in your cart will be discounted with the code.
gift wrap and messages
Yes, we offer gift wrapping for a range of products. When selecting the product, tick the gift wrap option before adding to your basket.
Yes, if you've selected our gift wrapping service you can add a note to the recipient when you click the option.
You can select our gift wrapping service by ticking the box.
You can even choose your own Christmas or greetings card from our lovely selection and we will write your note on your chosen card for you.
(If you've not selected gift wrapping or a card you can still add a note in the cart and we will handwrite this for you on our comp clip and pop it into the order.)
gift vouchers
Yes, Gift Vouchers are a great way to give someone a Christmas Gift from Lifestory. Our vouchers work both in store and online for maximum convenience. They last for 12 months from date of purchase.
How it works:
1. Choose one gift voucher or combine to make the amount you desire e.g. £50 + £20 = £70
2. The gift vouchers will be delivered by email immediately and have a 12 month lifetime
3. The gift voucher is a 12 digit code which can be redeemed online/in-store
4. If you don't see your gift voucher email within 5 minutes please check your junk mail as it may have gone in there
returns and refunds
We have a 60 day policy for your convenience. Our full returns and refunds policy can be found at this link : Refund and Returns Policy